Some Facts, Questions and Answers for Wedding Gown Preservation

Here are some of the facts, questions and answers you may have about wedding gown preservation. All questions have an answer. If you don't see your fact, question or answer about wedding gown preservations here, contact us so we can get the information you need.

Do I need to have my gown cleaned before sending it to your company?

No, we will handle all of the cleaning necessary to ensure a proper preservation.

What exactly is the process that you use to clean the gown?

The Wedding Gown Preservation Company has several different processes that are used in cleaning. Each gown is evaluated before cleaning and the best process for that particular gown is used. All of the processes are safe, gentle and done by hand. Please note: We do remove shoulder pads and bust forms, as leaving them in the gown could cause damage over time. They are then packaged separately and shipped with your gown.

What stains are removed with your process?

We are able to remove at least 95% of all stains. Those such as tar, blood, grass stains, mud, grease and food are the most common, and of course, any sugar stains such as cake icing, wine or other types of beverages.

Additional facts, questions and answers for wedding gown preservations:

What can be seen through the display window?

You are able to see your gown and veil through the display window. Other items are positioned near the bottom of the window where possible or underneath the gown.

Can I have my veil and or other accessories cleaned, but not placed with my gown?

Yes, you may for an additional charge. Please refer to your order form for pricing information.

What else can I send along with my gown?

You may also send items such as your veil, headpiece, garter, gloves, moneybag, handkerchief, slip, flower girl dress, etc. for an additional charge. Please refer to your order form for pricing information. Please note: All items placed in the preservation chest with your gown MUST be cleaned by WGP in order to be placed with your gown.

What kinds of repairs are done to the gown?

Wedding Gown Preservation company prides itself on having a large staff of tailors and seamstresses that handle most repairs for a nominal fee.

More facts, questions and answers for wedding gown preservations:

Can I reseal the box myself if it was opened inadvertently but the gown was not handled.

Your preservation chest is shipped to you sealed. However, if the chest is opened, we have enclosed sealing squares to place inside the seams of the preservation chest.

If I need to open up the preservation chest in the future, will that void the guarantee?

Your guarantee will not be voided; however, you should take care to reseal the chest with the sealing squares provided. We have also enclosed gloves with which to handle the gown. If your gown was handled excessively or soiled, it should be cleaned and preserved again.

If I want to declare additional value, what do I need to do?

Simply enclose a check or money order (made payable to Wedding Gown Preservation Co.) for $2.00/per $100.00 of additional declared value. We also accept Visa and Master Card.

How can I be sure you've received my gown for preservation?

For the quickest response, please visit the tracking page of our website. You will need your serial number (located in the upper right-hand corner of your paper work). If you provided your email address on your order form, you will also be notified electronically when it has been received, as well as when it has been shipped back to you. If you are having any difficulties, please call us at 1.800.305.3108, or email us at info@gownpreservation.com.

What do I write in as the Reference # in the section on the ARS label above the Wedding Gown Preservation address and in the section at the bottom of the tag?

The reference number is for Wedding Gown Preservation Company's use. It is not necessary for you to fill this section out.

Where should I direct any questions or concerns?

You may call us at 1.800.305.3108 and a representative will gladly assist you. Our hours are Monday through Friday, 8:00 AM to 4:30 PM Eastern Standard Time.

Is my gown guaranteed?

YES! We provide a 100% guarantee against caramelized sugar stains or yellowing of the gown (see Preservation Kit page for details). If at any time the gown is found to have yellowed or has caramelized stains, we will reprocess the gown at no extra charge to the customer. If re-processing is unsuccessful, we will refund the preservation cost.

Remember NEVER store your gown in the attic or basement

If you have any other facts, questions and answers about wedding gown preservations, don't hesitate to contact us.

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